Customer Experience.
Oracle CX — Sales Cloud, Service Cloud, Marketing Cloud, and customer 360 on Fusion data. Close the loop between customer and back-office.
Oracle CX, grounded in Fusion data.
We implement Oracle CX — Sales, Service, and Marketing Cloud — and integrate it deeply with Fusion ERP and SCM so the front office and back office share the same customer truth.
- Sales Cloud — opportunities, forecasting, quoting
- Service Cloud — cases, knowledge, agent desktop
- Marketing Cloud — campaigns, segmentation, scoring
- Customer 360 across Fusion CX and ERP/SCM
CX capabilities.
Sales Cloud
Leads, opportunities, forecasting, quoting, partner management.
Service Cloud
Case management, knowledge, agent desktop, omni-channel routing.
Marketing Cloud
Campaigns, segmentation, lead scoring, journey automation.
Contact Centre
Omni-channel, IVR integration, call scripting, quality monitoring.
Engagement
Email, SMS, WhatsApp, and in-app engagement flows.
Customer 360
Unified customer profile across CX, ERP, SCM, and AI copilots.
CX delivery approach.
Assess
Current customer journey, pain points, tool inventory, data gaps.
Design
Journey blueprint, data model, integration map, role definition.
Build
Configure Sales/Service/Marketing Cloud, integrate with Fusion ERP/SCM.
Pilot
Small team pilot with real customers before full rollout.
Scale
Team-by-team rollout with training, adoption tracking, and KPIs.
Why revenue teams pick ETHX on CX.
CX paired with deep Fusion ERP/SCM integration experience
Customer 360 is a real deliverable, not a slide
AI copilots for sales, service, and agent productivity
Campaign and segmentation depth on Marketing Cloud
Experience with Salesforce → Oracle CX migrations
Adoption-first — we measure usage, not just deployment
First-contact resolution lifted 18% with Service Cloud + knowledge
Service Cloud rollout with curated knowledge base and omni-channel routing.
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CX — frequently asked questions
Close the loop between customer and back-office.
Book a CX assessment — we'll map your current journey in the first call.