Does ETHX Softcon implement Microsoft Dynamics 365 Sales and Customer Service?
Yes, ETHX Softcon implements Microsoft Dynamics 365 Sales, Customer Service, Field Service, and Marketing, and integrates them with Finance & Operations or Business Central, Power Platform, and Microsoft 365 to give a single customer view. Sales covers leads, opportunities, forecasting, and quoting; Customer Service covers cases, knowledge, SLAs, and omnichannel; Field Service covers work orders, scheduling, dispatch, and mobile; and Marketing covers real-time journeys, segmentation, and lead scoring.
ETHX Softcon performs full Salesforce to Dynamics 365 migrations, including data, custom objects, and user training, and also has migration experience from HubSpot. Copilot for Sales and Customer Service can be activated with guardrails. Delivery runs through assessment of the current CRM and customer journey, design of the data model and roles, configuration and integration, a four-week pilot with a real team and real customers, and a team-by-team rollout with adoption tracking. The practice measures usage after deployment, not deployment alone.