Dynamics 365 Sales & Customer Engagement.
Microsoft's CRM suite — Sales, Customer Service, Field Service, and Marketing — integrated with the rest of your D365 estate.
Customer engagement on Dynamics.
We deliver D365 Sales, Customer Service, Field Service, and Marketing — and integrate them with F&O / BC, Power Platform, and Microsoft 365 for a single customer view.
- Sales: leads, opportunities, forecasting, quoting
- Customer Service: cases, knowledge, omnichannel
- Field Service: dispatch, mobile, work orders
- Marketing: campaigns, journeys, segmentation
CE capabilities.
Sales
Lead, opportunity, forecast, quote, account management.
Customer Service
Cases, knowledge, SLA, omnichannel, agent workspace.
Field Service
Work orders, scheduling, mobile, IoT, parts.
Marketing
Real-time journeys, segmentation, lead scoring.
Contact Centre
Voice, chat, social, escalation, queue management.
Customer 360
Unified profile across CE, F&O / BC, and external systems.
CE rollout playbook.
Assess
Current CRM, customer journey, pain points.
Design
Data model, journey blueprint, role definitions.
Build
Configure D365 CE, integrate with F&O/BC and M365.
Pilot
Pilot team for 4 weeks with real customers.
Scale
Team-by-team rollout with adoption tracking.
Why pick ETHX for D365 CE.
Tight integration with F&O / BC for a real customer 360
Field Service mobile experience that techs actually use
Power Platform extensions where standard isn't enough
Migration experience from Salesforce / HubSpot
Adoption-first — we measure usage, not just deployment
AI / Copilot integration baked in
Sales + Service rollout with +18% first-contact resolution
D365 Sales + CS unified for a hi-tech client with custom Power Apps for case management.
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D365 Sales & CE — FAQ
Unify customer engagement on Dynamics.
Book an assessment — we'll map your current journey in the first call.