Oracle ERP for HVAC & Mechanical Services.
Field-service dispatch, technician mobility, parts, and SLA-driven billing for HVAC, mechanical, and building services on Oracle.
Field service done right on Oracle.
HVAC, mechanical, and building services businesses live or die on dispatch, parts, and SLA. We deliver Oracle plus the ETHX Field Service Portal so the back office and the field share one truth.
- Service contract and SLA management
- Dispatch board and route optimisation
- Technician mobile app with offline mode
- Parts, time, and SLA-driven billing
What we cover for HVAC and field services.
HVAC service flows
PMs, breakdowns, retrofits, contract renewals.
Dispatch & routing
Schedule board, drag-drop, SLA traffic lights, route optimisation.
Mobile technician
Offline-capable mobile, parts, photos, signature, completion.
Service contracts
Coverage, SLA, entitlement, escalation paths, renewal.
Parts & van inventory
Van stock, replenishment, returns, warranty.
Billing & revenue
Time, parts, contract billing, deferred revenue, AR integration.
How we deliver field service on Oracle.
Assess
Current dispatch, mobility, parts, billing — and where it leaks.
Design
Work order types, SLAs, skill matrix, dispatch rules.
Build
Configure Oracle, ETHX Field Service Portal, parts and billing.
Pilot
Single region for 2–4 weeks with real calls and techs.
Scale
Region-by-region rollout with in-shift technician training.
Why HVAC and service businesses pick ETHX.
Field Service Portal — purpose-built, offline-first, Oracle-native
Service contract and SLA depth
Van inventory and parts replenishment workflows
AI co-pilot for technicians and dispatchers
Tight SLA-driven billing into Fusion Financials
Experience across HVAC, utilities, lifts, and white goods
First-time-fix rate up 22 points in 4 months
Dispatch + parts visibility + offline tech app rolled out across regions.
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HVAC & Mechanical Services — frequently asked questions
Make field service profitable.
Book an assessment — we'll surface your highest-impact gaps in the first call.